Refund Policy

We offer a 30-day return window, which means you have 30 days after receiving your order to request a return.

For a non-faulty return, the product should be unused, clean, complete, and in the same condition in which it was received, with its original packaging and proof of purchase.

Products that have been used with water, mud, dirt, pet hair, cleaning products, or on an animal may be ineligible for a non-faulty return if they cannot be safely and hygienically resold. This does not affect your rights where a product is faulty or where applicable law gives you additional rights.

Contact Muddli before sending anything back and include your order number, the email address used at checkout, the item or setup you want to return, and the reason for the return.

If the product is damaged, faulty, incomplete, or incorrect, please also provide clear photos or a short video where useful.

We will provide return instructions and the correct return address. Items sent to an unapproved address may be delayed or refused.

For non-faulty returns, customers are responsible for return shipping costs unless we confirm otherwise in writing or applicable law requires otherwise.

If your order is confirmed to be faulty, damaged on arrival, or incorrect, we will provide an appropriate remedy. Depending on the circumstances, this may include a replacement, refund, or return-shipping support.

We recommend tracked shipping for customer-arranged returns. Because the electric paw cleaner is rechargeable, please follow any return-shipping instructions we provide before mailing the device.

Please inspect your order when it arrives. If your cleaner, bundle, or any included component is damaged, faulty, missing, or incorrect, contact us as soon as reasonably possible.

Include your order number and clear photos or video of the issue. We may ask you to complete simple troubleshooting steps or confirm how the product was used.

If a fault or fulfillment error is confirmed, we will offer an appropriate remedy, which may include replacement of the affected component, replacement of the full system, or a refund.

Muddli products are designed for direct use around dog paws and may come into contact with water, dirt, mud, pet hair, and other outdoor residue.

For hygiene and product-safety reasons, non-faulty items that have been used, washed, visibly soiled, altered, damaged after delivery, or returned in a condition that prevents safe resale may not be eligible for return.

Faulty-product rights are not excluded by this hygiene rule.

The fastest way to exchange a product is normally to request a return for the item you have and place a new order for the item you want.

If only one component of the Complete Paw Care System has a confirmed issue, we may offer a component replacement instead of requiring the entire system to be returned.

If you need to cancel or change an order, contact us as soon as possible.

If the order has not yet entered fulfillment, we will do our best to cancel or amend it. Once the order has been processed or dispatched, cancellation may no longer be possible and you may need to wait for delivery and request a return.

Where applicable, consumers purchasing online in the UK or EU may have statutory cancellation or withdrawal rights, including a cooling-off period for many distance purchases.

Any mandatory consumer rights that apply to you take priority over this policy. Hygiene, sealed-goods, diminished-value, and other statutory exceptions may also apply depending on the product, its condition, and the jurisdiction.

If you believe a statutory cancellation right applies, contact us promptly so we can provide the correct instructions.

Once your return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method. Please allow up to 10 business days after approval for processing, although your bank or payment provider may require additional time.

Original shipping charges may be non-refundable for non-faulty returns unless applicable law requires otherwise.

Subject to applicable law, we may be unable to accept non-faulty returns for products that are materially used, washed, soiled, incomplete, altered, damaged after delivery, or missing essential packaging or accessories.

For the Complete Paw Care System, a full-bundle return should include all items supplied with that setup, including the cleaner, both silicone inserts, drying mitt, mat, travel/storage cap, maintenance brush, and retail packaging. If components are missing or damaged after delivery, any refund may be reduced where permitted by law.

Gift cards and other items legally excluded from return may also be non-returnable.

For return, exchange, cancellation, damaged-item, or refund questions, contact Muddli Customer Support using the support details shown on this page.

Please include your order number whenever possible so we can locate your purchase quickly.