Questions, answered.

The Muddli Electric Paw Cleaner is a rechargeable device designed to help remove mud, dirt, and everyday outdoor residue from dog paws after walks. The cleaner uses a silicone insert around the paw-cleaning area and is designed as the main product in the Muddli post-walk routine.

Yes. The electric paw cleaner is rechargeable. The current product specification uses Type-C charging.

The Complete Paw Care System includes two interchangeable silicone cleaning inserts:

• Soft / Gentle — the gentler insert option.
• Standard / Deep Clean — the standard cleaning option for a more thorough post-walk clean.

Choose the insert that is most comfortable for your dog and the level of cleanup needed.

Clean the removable paw-contact components after use and use the included maintenance brush to help remove residue from the cleaner. Because the product contains rechargeable electrical components, do not submerge the electrical base unless the final product instructions specifically state that it is designed for immersion.

The Complete Paw Care System includes:

• 1× Rechargeable Electric Paw Cleaner
• 2× Interchangeable Silicone Cleaning Inserts — Soft / Gentle and Standard / Deep Clean
• 1× Microfiber Paw-Drying Mitt
• 1× Absorbent Paw Mat
• 1× Travel / Storage Cap
• 1× Cleaner Maintenance Brush
• Premium Muddli Retail Packaging

Yes. Muddli is set up with two purchase options: Cleaner Only and the Complete Paw Care System. The Complete System adds the drying, mat, insert, storage, and maintenance accessories around the cleaner.

The microfiber paw-drying mitt is designed for the drying step after cleaning, helping you dry the paw before your dog walks back through the home.

The absorbent paw mat gives you a dedicated post-walk cleanup area near the door. It is intended to help catch moisture and dirt during the clean-and-dry routine.

The cap is included to make the cleaner easier to cover and store between uses or when travelling.

Our current estimated delivery window is 5–11 days. Delivery times are estimates and can vary by destination, carrier handling, customs processing, public holidays, weather, and periods of high demand.

Once tracking is available, it is sent to the email address used at checkout. You can also use the Muddli Track Order page to view the latest available carrier updates.

Carrier scans do not always update continuously. Tracking may pause during customs processing, international carrier handovers, weekends, public holidays, or transfer to a local delivery network. If your order is past the estimated delivery window, contact Muddli Support with your order number.

Muddli currently offers a 30-day return window, meaning you should request a return within 30 days after receiving your order. Eligibility and conditions are explained in the Muddli Refund Policy.

For non-faulty returns, products should generally be unused, clean, complete, and in their original packaging. Because Muddli products may come into contact with paws, water, mud, dirt, and pet hair, used or soiled products may not qualify for a non-faulty return where permitted by law. Faulty-product rights are handled separately under the Refund Policy.

Contact Muddli Support with your order number and clear photos or video where useful. If a component is confirmed missing, damaged, incorrect, or faulty, we can review the appropriate remedy, which may include replacement of the affected component, replacement of the system, or a refund depending on the circumstances.

For order-related questions, include your order number and the email address used at checkout. For damage, faults, missing items, or incorrect items, photos or a short video can help us review the issue faster.